BLOCK & LAST offers Express FREE shipping on orders within UK , SHIPPING FEES apply to all orders outside UK.
How do I track my parcel?
When your order is shipped you will receive an email with your consignment number and a link to track the status of your parcel.
Will I be charged tax or duty?
UK VAT (sales tax) is applied to orders dispatched to the UK and all EU destinations. For all other destinations prices are displayed excluding VAT and any import duties that may apply on entry to the destination country.
As the recipient you are responsible for all import duties, tax and administration charges that maybe applied by your local customs. These charges vary dependent on the country and if you are unsure we would recommend you contact your local customs office for more information.
What countries do you ship to?
Australia, Austria, Belgium, Canada, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Iceland Ireland, Italy, Japan, Jersey, Lithuania, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Republic Of Korea, Russia, Singapore, Spain, Sweden, Switzerland, Thailand, UK (including Isle Of Man), United States.
If your country is not noted above, please send us a mail at firstname.lastname@example.org and we will see if we can add it to the list.
Can I change my delivery address?
Not a problem if you contact us before the item is shipped. Once the item is shipped it is difficult for us to re-arrange delivery but in either instance please contact us and we will see what we can do.
How do I know if my order has been shipped?
You will receive a dispatch confirmation via email to confirm your goods have been shipped, which will also contain a tracking link.
Can I have my order delivered to another address than my billing address?
Yes, you can select a separate delivery address from your billing address in the checkout.
What happens if I am not there to sign for my order?
If no one is available to sign for your order then the courier will leave a card. If you are in the UK this will be via DHL and the card will give instructions to re-arrange delivery.
If non-UK this will be via DHL who will attempt to re-deliver on the next working day.
Can I pick up my order from your store?
If you wish to collect your order from our stores please call us on 0208 248 2884 or email us at email@example.com and we can check availability.
What if I’m not at home when my parcel is delivered?
DHL will make 3 attempts to deliver on consecutive business days then leave a card to rearrange the delivery or arrange collection from your local depot
Got a question about returns?
Click here to view all information on returns & exchanges.
Got a question not answered here?
Click here to email us or call us on 0208 248 2884
We offer an exchange or full refund* on all orders returned back to us within 14 days of receipt. Returns after this date will only be accepted at our discretion.
All items that are returned or exchanged must be unworn and in their original condition, including any packaging and swing tags. If any item is damaged, soiled or altered this may not be accepted and may be sent back to you.
*Please Note: Refunds exclude all shipping costs.
HOW TO RETURN YOUR ITEM(S)
Simply return the items back to us at the address below, ensuring that the items are securely packaged, so as not to be damaged in transit.
Before returning your items to us, please check:
- The items for return are unworn, in re saleable condition, complete with all swing tags & packaging
- You have included your original invoice, with your preference for exchange or a refund.
- If you wish to exchange your items, remember to specify for which product, colour & size, using the space provided on your invoice. We recommend that you send us a quick email at firstname.lastname@example.org so we can put the replacement item aside for you.
We also recommend that you use an insured courier service with signature on delivery. BLOCK & LAST cannot take responsibility for any products lost or damaged in transit back to us.
OUR RETURNS ADDRESS IS:
BLOCK & LAST
8b New North House
190a New North Road
Do I have to pay for my return?
If you live in the UK please send via your Post Office using next day special delivery. We will also ship your replacement items free of charge.
International customers are responsible for the cost of shipping returned items to us. If you have chosen an item for exchange, we will ship the replacement back to you free of charge.
Can I exchange my order for completely different items?
If you are exchanging for items with a lesser value we will refund the difference. If you would like to exchange for items with a higher value, you will need to request a refund on the original order and place a new order for the replacement items of higher value. We will refund your original purchase as soon as we receive the goods back.
How long will it take to send out my exchange items?
We receive returns daily, Monday – Friday. We aim to process them within 48 hours of being received, although it can take longer during busy periods such as national holidays and sale time.
Will I be charged tax or duty on my replacement item?
We mark all replacement shipments as ‘exchange’ or ‘replacement’ with ‘no commercial value’, on the basis taxes would have been paid on the original order. In the unlikely event the your local authorities request taxes on the replacement item, we recommend that you dispute these charges with them directly.
How long will it take to process my refund?
We aim to process all refunds within 48 hours of receiving the returned items. We will send you a confirmation email to notify you we have refunded your card. Please note: that refunds can take up to 10 days to credit on your account statement, dependent on the card issuer.
Got a question not answered here?
Please email email@example.com or us or call us on 0208 248 2884